FAULTY GOODS
Will be replaced/refunded once returned to Essence Homewares and Furniture.  If the same item is not available a refund will be issued. Please send email with details of the fault with photos to sales@essencehomewares.com
No refund will be given on freight. Replacement item/s will be delivered to the original address supplied by the purchaser. 

DAMAGED ITEMS
Must be reported and photos sent within 24hrs, or a reasonable time frame, or no claims will be accepted. Please send email with details of the damage with photos to sales@essencehomewares.com. These will be replaced or if no replacement available the item will be refunded. Essence Homewares and Furniture will not accept liability for any breakage or damage to goods which have been moved from the original delivery point, images are required for assessment. All original packaging must be retained.

RETURN POLICY
Finishes, colour and sizes may vary due to the character of the product we accept NO responsibility for the return or refund due to these variations. 

EXCHANGE POLICY
Return of full priced goods for change of mind, or size/colour must contact store within 7 days of goods received. Products must be sent back to store with your receipt of purchase and must be in original packaging and in original condition for a credit/replacement only. We do not refund for change of mind. All freight costs incurred are to be paid by the purchaser, no returns will be accepted on sale items so please choose carefully.

SALE ITEMS
We do not accept returns for sale items.